Examples (Car Security Business):

1. Situation: Customer says, “How much is it?”

• Wrong response: “₦50,000”
• Better response: “₦50,000. Are you asking about the car tracker specifically, or would you like to know about other options as well?”

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2. Situation: Customer says, “This is taking too long.”

• Wrong response: “Be patient.”
• Better response: “I understand your concern about the delay. Let me quickly check the status for you and update you.”

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3. Situation: Customer sends, “Hello??”

• Wrong response: “Wait”
• Better response: “Hi, sorry for the delay. I’m here now and ready to assist you.”

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4. Situation: Customer asks, “Will it work in my area?”

• Wrong response: “Yes”
• Better response: “Yes, it works as long as there is network coverage. May I know your location so I can confirm better for you?”

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5. Situation: Customer mentions previous message but you didn’t read it properly

• Wrong response: Repeating generic answer
• Better response: “Just to confirm I understand correctly—you’re asking about installation timing for the car tracker, right?”

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6. Situation: Customer is unclear

• Wrong response: Guessing
• Better response: “Just to be sure I understand you correctly, are you asking about pricing or installation details?”