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Module 1
Ceramic Tint Film Staff Guide
Ceramic Tint Film Staff Guide
Ceramic tint film is a premium window tint option designed for superior protection, heat reduction, and enhanced privacy. Unlike regular tints, ceramic tints contain no metal or dye, making them highly durable and effective in blocking UV rays and heat.
Why Choose Ceramic Tint?
Superior Heat Rejection: Thicker and heat-resistant material provides excellent thermal insulation.
Enhanced Privacy: Maintains interior visibility while ensuring outsiders cannot see inside easily.
UV Protection: Blocks up to 99% of harmful UV rays, reducing skin damage and protecting the car’s interior.
Non-Reflective Finish: Unlike metallic tints, ceramic tint does not create a mirror-like effect.
Glare Reduction: Minimizes glare from the sun and oncoming headlights, improving driving comfort and visibility.
Long-Lasting: Fade-resistant with a lifespan of 10–15 years when properly maintained.
Pricing & Packages
Full Tint Packages
₦130,000: Covers all four windows + back windscreen.
₦200,000: Covers all four windows + back windscreen + front windscreen.
Windscreen Tint Packages
₦90,000: 75 VLT Front windscreen only.
₦150,000: Chameleon windscreen tint only.
🚗 Free home service installation within Lagos!
(Installation prices may vary for locations outside Lagos.)
Customization Options
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Tint Options & Features
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Installation & Maintenance
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Final Notes for Staff
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Staff Knowledge Assessment – Ceramic Tint Film
Instructions: Choose the correct answer for each question.
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Module 2 (Training Guide: Glass Fortification Film)
Introduction
Welcome to your training on Glass Fortification Film, a premium solution designed to enhance security for vehicle and property glass. This guide outlines the product’s benefits, pricing, installation process, and customer support strategies. By understanding this material, you will be equipped to confidently address customer inquiries and provide exceptional service.
Understanding Glass Fortification Film
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Pricing & Installation
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Functionality & Installation Process
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Customer FAQs & Responses
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Customer Service Best Practices
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Summary & Key Takeaways
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Staff Knowledge Assessment: Glass Fortification Film
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Module 3 (Introduction to the Car Tracker Service)
We are thrilled to have you join us at 360 AutoSecure! As part of your onboarding, this guide will provide you with everything you need to know about our Car Tracker service. This will equip you with the knowledge to assist customers, ensuring they have a smooth experience using our products.
Introduction to the Car Tracker Service
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Device Installation and Activation
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Understanding the Tracking Dashboard
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Mobile App Access
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Security Features and Alerts
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Troubleshooting Common Issues
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SMS Commands for Tracker Control
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Terms of Service & Privacy Policy
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Frequently Asked Questions (FAQs)
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Pricing and Subscription Information
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Other Key Features
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Customer Feedback
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Staff Assessment (Car Tracker)
Car Tracker Assessment
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Module 4 (Customer Service Staff Guide: Overview of the 4G Dash Camera)
This guide provides a comprehensive overview of the 4G dashboard camera, highlighting its key features, installation process, and common customer inquiries. As a customer service representative, familiarizing yourself with these details will enable you to provide accurate and efficient support.
Key Features of the 4G Dashboard Camera
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Installation & Compatibility
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Pricing & Warranty
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Storage & Recording Duration
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Exclusive Features & Benefits
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Customer Support & Assistance
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Summary
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When customers purchase the 360 AutoSecure Car Tracker, they will need to have it activated and installed in their vehicle. Here’s how the process works:
Step 1: Request Installation and Account Creation
Upon purchasing the tracker, customers can request installation at their preferred location. A trained technician will be sent to the customer’s chosen address to install the tracker in their vehicle. To get started, the customer will need to send a few details, which will be used to create an account for them on the 360 AutoSecure app.
Step 2: Tracker Installation
The technician will install the tracker in the vehicle at the customer’s preferred location. Typically, the tracker is placed under the dashboard, near the OBD-II port, or in the trunk, depending on the model. For some devices, professional installation is required to ensure proper setup.
Step 3: Download the App and Log In
Once the tracker is installed, the customer will be asked to download the AutoSecure app from either the App Store or Google Play. After downloading, they can log in using the account details created during the installation. Upon logging in, the customer will be able to view their vehicle’s real-time location, see the vehicle’s plate number, and monitor other live location updates for the vehicle.
If assistance is needed at any point, our support team is available to help with any questions or troubleshooting.