Examples:
1. Situation: Customer says, “I want to secure my car.”
- Wrong approach: “We sell trackers, cameras, tint, everything.”
- Better approach: “That’s a great decision. What kind of security are you most concerned about—tracking your car, preventing break-ins, or monitoring activities?”
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2. Situation: Customer asks, “How much is your car tracker?”
- Wrong approach: “₦XX,XXX.”
- Better approach: our tracker installation prices are tailored to your vehicle model for optimal compatibility and performance.I can guide.
- “Our trackers prices start from ₦XX,XXX.
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3. Situation: Customer runs a transport or logistics business
- Wrong approach: Selling like a regular customer
- Better approach: “How many vehicles are you managing? Are you looking to monitor movement and driver behavior? That way, I can recommend the best tracking solution for you.”
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4. Situation: Customer wants a dash camera
- Wrong approach: “We have dash cams available.”
- Better approach: “Great choice. Do you want front and back recording or front and rear? And is night clarity important for you?”
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5. Situation: Customer asks about tint
- Wrong approach: “We do ceramic tint.”
- Better approach: “Yes, we offer ceramic tint installation
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6. Situation: Customer seems unsure
- Wrong approach: Pushing multiple products
- Better approach: “No worries, I can guide you. What exactly would you like to achieve with your car—more security, better visibility, or comfort?”