Examples:
1. Situation: Customer says, “How much is this?”
- Unqualified response: “It’s ₦50,000.”
- Better approach: “It’s ₦50,000. Are you looking to get one for immediate use or just making inquiries? I can guide you better based on your needs.”
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2. Situation: Customer asks many detailed questions
- What it means: High interest
- Better approach: “I can see you’re really interested in this. When are you looking to get it? I can help you plan accordingly.”
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3. Situation: Customer is slow to respond and vague
- What it means: Low urgency
- Better approach: Keep it light and follow up later instead of pushing too hard.
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4. Situation: Customer says, “I’ll get back to you”
- Unqualified approach: Leave it completely
- Better approach: “Sure, no problem. When would be a good time for me to check back with you?”
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5. Situation: Customer asks, “How long does delivery take?”
- What it means: They’re considering purchase
- Better approach: Give the answer and guide next step: “Delivery takes 2–3 days. Would you like me to help you place an order?”